Refund and Return - Stones and Flowers

At Stones and Flowers we want our customers to be completely satisfied with their purchase, and we understand that sometimes returns and refunds may be necessary. To ensure a hassle-free shopping experience, we have outlined our refund and return policy below.

Returns:

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. To initiate a return, please contact us with your order number and the reason for your return. All items must be returned in their original condition, unworn and with all packaging intact. We reserve the right to refuse a return if the item shows signs of wear or has been damaged by the customer.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 7-10 business days and a credit will be applied to your original method of payment.

Exchanges:

If you wish to exchange your purchase for a different item, please contact us within 14 days of receipt to initiate the exchange. All items must be returned in their original condition, unworn and with all packaging intact. We reserve the right to refuse an exchange if the item shows signs of wear or has been damaged by the customer.

Shipping:

Customers are responsible for all shipping costs associated with returns and exchanges unless the item was received defective or damaged. We recommend that customers use a trackable shipping service and purchase shipping insurance as we cannot be held responsible for items lost or damaged in transit.

Please note that our refund and return policy may be subject to change without notice. We encourage our customers to review this page before making a purchase to ensure they are aware of our current policy.

If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us. We are always happy to assist you in any way we can.